Privacy Policy

1. Introduction

Welcome to Fernly ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our garden planning and plant recommendation service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Garden photos and images you upload
• Location data (city, USDA hardiness zone) for plant recommendations
• Garden project details and preferences
• Payment information (processed securely by Stripe)
• Communications with our support team

2.2 Automatically Collected Information

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• IP address and general location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide personalized plant recommendations based on your garden conditions
• Analyze garden images using AI to identify plants and diagnose issues
• Send care reminders and seasonal gardening tips
• Process payments and manage subscriptions
• Improve our services and develop new features
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Comply with legal obligations

4. AI and Image Processing

When you upload garden photos for analysis, we use OpenAI's technology to process these images. Your images are:

• Processed securely and not used to train AI models
• Not shared with third parties except for processing
• Stored securely and deleted upon account deletion request

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Companies that help us operate our service (Supabase for database, Stripe for payments, OpenAI for AI features, Brevo/Resend for emails)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication with Supabase Auth
• Regular security assessments
• Access controls and monitoring

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us at [email protected]

8. Cookies

We use essential cookies to operate our service and optional analytics cookies to understand how you use Fernly. You can manage cookie preferences in your browser settings.

9. Children's Privacy

Fernly is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• General inquiries: [email protected]